Distinction Dog Grooming Salon in Saltash

I was sorry to read the comment posted last November because my experience at Distinction has been totally positive. My Springer, Dolly, has been clipped regularly for some years, but when her regular groomer gave up the business, I took her to Distinction, and I've never looked back! Both Dolly and I were made very welcome and, from the very first clip, Dolly had never been groomed so well. In fact, I commented on this in a letter to Distinction that is displayed on their reception desk to this day. Just today Dolly was booked for grooming at 11 am, but when I called, requesting an earlier appointment, one was offered, and I was even allowed to drop Dolly off well before 9 am as I had another appointment at 9.05. As always, she has been clipped beautifully. I would recommend the grooming skills of the staff, and their dog-care skills. Dolly is an easy dog, but she is always at ease at Distinction, and I have never seen a dog who wasn't. In addition, the people skills of the staff are equally good – I have always received a friendly welcome, and I wouldn't hesitate to recommend this salon to anyone.

Refused to wash my dog before they'd even met her, even though I reassured them that my 3 year old female Shar pei, who has grown up with 5 children around her, is placid and would never hurt a fly. She comes from a good background and is so sweet natured, yet because of a bad experience they once had with a local dog refused to see mine. :(

I'd have understood if they wanted to meet her first but no they didn't even offer a consultation. BAD practice.