Carer's That Don't Care
By carolineshore | Monday, November 26, 2012, 14:11
After a 3 and a half months stay in hospital this year I qualified
for a carer to help me with my personal care and with the housework. Initially
they provided 'steps' which was a six week assignment to send a carer around to
my home and either bully me into do things I didn't feel well enough to do or
sit around watching me struggle. After 'steps' I was then entitled to continued
care which involved either signing up to an agency or looking for a private
carer. I tried the Agency route believing there would be a guaranteed quality
The first agency I tried the 'carers' found it hard to turn up on
time and though a time was set for 9.30am they could show up anytime between 9am
and 10.30am with no notification, no clue as to who was going to turn up and no
apology for being late. The washing up often had to be done again after the 'carer'
had done them and one even emptied out a cold tea from a mug I'd previously
used and made a fresh one over the top of it without washing the mug out first –
Unhappy also with a constant string of different 'carers' turning
up every day, each determined to do the bear minimum, I changed agency to Rowland
House. I was still subjected to a constant string of different 'carers' even
though I requested as few as possible. Their 'carers' also tried hard to do as
little as possible, acted as if the housework was beneath them and often
totally ignored me when I tried to speak to them. One even preferred to watch
the tv rather than listen to when I was trying to say something and another one
hit me on the foot with my simmer frame, because she wasn't watching what she
was doing and didn't even apologise.
I requested to see one particular 'carer' since I got on well with
her but the agency felt it was too much trouble to change their plans to suit
me. My daughter, who lives with me, ask for a respite week because she was
unwell and we found that week even more stressful and a normal week. One the
first day the agency said they'd send someone around at 12 o'clock to help with
lunch but when she got here she's actually been scheduled to come for 1.15pm.
The management were impossible to talk to, insisted on doing their own thing
and refused to deal with any complaint or problems. In the end they phoned the
social services and told them they would not deal with me anymore because I
wasn't prepared to do as they said.
Who gave the Agency's the power to refuse to care for someone? No
wonder they treat you s**t. I thought we fought a war to prevent dictatorship?
My daughter at the end of her respite week said she wouldn't trust
the agency to look after me properly should she want to go away.
I am 48 years old and refuse to be treated like my opinions don't
matter and will not have a load of strangers coming to my home and treating me with
contempt because their bosses don't have to worry about any come back from
My heart goes out to all those elderly people who are also entitled
to carers who are too sick, invalid or senile to object to the disgusting
service these agencies offer.
We are currently looking for someone privately and would recommend
that if you have a loved one who has to rely on 'carers' coming to their home
to do the same and put a stop to these uncaring agencies abusing those that
need it the most.